I missed out on the last two drops on the Meeps I had my eye on so I decided to inquire about a custom doll. The process was very easy and they kept me updated on the progress of my doll and asked me if I wanted change anything after showing me pictures and videos! I honestly thought they would just go off of my description in my inquiry and mail it out. It was awesome to be a part of the process and I am completely in love with the end result!